Salesforce as a CRM is used to connect people and information. In this blog, I'm going to discuss one of the most important services – the Salesforce Service Cloud, and how it is revolutionizing customer support by making it easier for companies to interact with their customers.
Why Salesforce Cloud Service?
If your company cares deeply about customer service, the Salesforce Service Cloud is for you. You can visit spekit to know more about about Salesforce Service Cloud.
Regardless of whether you are on a B2C or B2B domain, you have several customers regularly picking up tickets and inquiries. You can get this ticket from your service staff. With Salesforce Service Cloud, you can track and complete these tickets effectively.
Maximum agent performance – Agents can work from anywhere with the Cloud Service. The simpler management options available (eg web-based application, mobile device, knowledge base) increase agent performance, thereby lowering overhead for agents.
Changing customer experience – You can increase your customer loyalty, satisfaction and retention resulting in repeat business with existing customers; increase your customer LTV (life expectancy), positive word of mouth for your brand.
Security – Your data is completely safe and secure with the Service Cloud platform. It takes a layered approach to protecting information critical to your business.
Use social media platforms – you can also interact in real time with your social media subscribers such as Facebook or Twitter.
Case Tracking – Tracking helps you resolve cases faster. This leads to better management of one's daily activities and drastically reduced manual errors.